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Practice Policies

BMC Privacy Notice

BMC Data Protection Policy

BMC Mission Vision and Values

Patient Charter

BMC Patient Info 'How we use your records'

BMC Subject Access Request Policy

BMC is Research Active - click for details

Confidentiality & Medical Records

Locked blue folder

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:


  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the business support manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Customer service form

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the business support manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

NHS Zero Tolerance Policy

Protecting your medical information

Data Protection laws mean that we cannot divulge information regarding your health to anyone else.  That includes giving information to such as your spouse, son/daughter, other relative, close friend, or a trusted neighbour.

If you know want or need someone else to be able to make requests regarding your healthcare or ongoing treatment, this can be organised - please contact the surgery to obtain a consent form. 


Not able to attend for your appointment?

In our busy Practice, appointments are extremely valuable.  Every week we have huge numbers of patients who fail to attend for an appointment.  This is a waste of resources and means that the appointment could have gone to someone else who genuinely needed it.  Help us to offer the best service possible by cancelling your appointment in plenty of time if you no longer need it or cannot make it.  Patients who repeatedly fail to attend appointments will be removed from our list.

BMC DNA policy (Click for details)

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