It is easier and quicker to manage appointments and request repeat medication via our online service — SystmOnline. Simply log in and select an option.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Not registered for online services yet?
When you are registered for online services you will be able to order your prescription on the website using your login details. Please contact the practice and speak to a member of our team who will help you to register for online services.
Until you are registered with SystmOnline you can make a simple repeat medication request via our online repeat medication request form.
Your Repeat Medication
You may request a repeat prescription up to 10 days in advance in most circumstances before the due date.You may not be able to order your medication if you need a medication review. This review can be performed by our practice pharmacist or your usual doctor.
Repeat Prescriptions will be ready at the pharmacy. Please allow up to 5 full working days from the date of request.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by a prescribing clinician but not added to your repeat prescription records. This is normally a new medication issued for a trial period or short duration, and may require a review with a prescribing clinician prior to the medication being added onto your repeat prescription records if appropriate.
Some medications are recorded as acute as they require to be closely monitored by the prescribing clinicians. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with a prescribing clinician again.
Acute prescription requests may take up to 5 working days to process before they are available for dispensing at a pharmacy.
How to order your medication
If you are not using SystmOnline or the Repeat Request Medication Form on the website there are alternative ways of requesting your medication as detailed below.
Automated Telephone System
Please note we are only able to accept telephone requests for repeat prescriptions via our automated 24 hour 7 day a week telephone system Patient Partner. Just dial 01733 307840 and follow the prompts. You will need to obtain a PIN number to order prescriptions this way, please contact a member of our team who will be happy to issue your PIN number.
You can submit your repeat prescription request via email to [email protected]
Please include your full name, date of birth and full details of the medication required.
In person
You can order in person by returning the white counterfoil of a previous prescription indicating on the slip which medications you require, or by submitting a handwritten request (blank slips are provided in the reception area).
Please put your repeat prescription request in the Prescription Request Box located in reception. Please place the request in the letterbox at the front of the building near the front door if the practice is closed.
By post
You can post your prescription slip or written request to us at the Practice. Please allow extra time for the prescription request to be processed allowing for any delays with the postal service.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Medication reviews
The prescribing clinicians at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests and taking your blood pressure. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Help with NHS Costs
Exemption from prescription charges or holding a prepayment certificate does not exempt an individual from self-care with over the counter medication where clinically acceptable.