It is easier and quicker to manage appointments and request repeat medication via our online service — SystmOnline. Simply log in and select an option.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
You can now book, check or cancel an appointment via our automated 24 hour 7 day a week telephone system. Just dial the usual number and follow the prompts.
- You can book appointments online or by telephone call. These can be booked up to 3 weeks in advance for routine care
- Please arrive on time. You can check in using our self-check in screens then please take a seat in the appropriate waiting area. Your name will be called by doctor / nurse you are due to see
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Consulting Hours
Our consulting hours are Monday to Friday 08:30 – 13:00 and 14:00 – 18:00.
Please note that in the afternoon
- Nurse/HCA consulting hours are from 14:00 – 18:00
- GP consulting hours are from 14:00 – 18:00
Our Urgent Care Doctor is available until 18:30 for emergencies.
Please help us
In our busy Practice, appointments are extremely valuable. Every week we have huge numbers of patients who fail to attend for an appointment.This is a waste of resources and means that the appointment could have gone to someone else who genuinely needed it. Help us to offer the best service possible by cancelling your appointment in plenty of time if you no longer need it or cannot make it. Patients who repeatedly fail to attend appointments (Did not attend) will be removed from our list.
An alternative new way to cancel your appointment
You are now able to cancel your appointments via text message. Simply send CANCEL to the number that will display in your reminder message. Please ensure we have your up to date mobile number.
Please remember to cancel your appointment if you no longer need it, another patient could make use of it.
Telephone consultations
We are currently performing telephone consultations to help demand for face to face appointments. If you have booked a telephone consultation please ensure you are available for the doctor / nurse to call you back.
Online Appointments
We now offer a variety of online appointments:
- Routine appointments with the Doctor
- Blood tests with the Healthcare Assistants
- Smear test with the Nurse
- Pill checks with the Nurse
- Minor illness (coughs, cold, sore throats, urine infections, chest infections, cuts, grazes,) with the Nurse.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.