Patient Charter

What we will do for you?

  • We will aim to treat you as an individual and to show you courtesy and respect at all times
  • We will treat all patients confidentially unless the law compels us to disclose information
  • We are committed to providing equality of access to our services by creating an environment in which people treat each other with mutual respect, regardless of age, disability, race, ethnicity, belief of sexual orientation
  • We will try to offer continuity of care. All our patients are entitled to treatment from a clinician here at the Practice. However, it may not always be possible to see your own GP
  • We will provide details of access to Out of Hours services when the practice is closed
  • We want to provide a time for you to see a clinician at a time that is suitable for you and fair to all our other patients. We offer a mixture of same day and book in advance appointments. Same day appointments are for urgent problems
  • We will give you information about your own health(illness and treatment, possible side effects, prevention or recurring illness etc
  • We will offer you medical advice and information for the promotion of good health
  • We will provide you with test results when you telephone the surgery for them, or request that an appointment be made with the GP or Nurse to discuss them
  • We will respect your right to refuse any treatment if you wish. When you visit a clinician at the practice, this usually implies consent to examination and treatment. The Clinician cannot act against specific instructions, so you should tell the clinician about any treatment you do not want
  • We will provide you with a choice for your hospital referrals by offering you access to the “Choose and Book system’
  • We will provide you with the opportunity to give feedback on your experience of using the service.
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