What to do when we are closed

Out of Hours Emergencies

Call 111 when it's less urgent than 999

When the practice is closed, there is an out of hours’ emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.  

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Minor Injuries and Illness Unit

The Minor Injuries and Illness Unit offers a wider range of treatments and urgent care services such as stitching wounds, applying casts, treating burns and taking X-rays. The unit is open seven days a week, including Bank Holidays, from 8am to 8pm and led by staff with both nursing and medical backgrounds with enhanced skills, enabling them to see, treat and discharge patients independently.

No appointment is necessary and the service aims to see and start patients’ treatments within 45 minutes of their arrival.

Location:

Minor Injuries and Illness Unit
City Care Centre
Thorpe Road
Peterborough
PE3 6DB 

Tel: 01733 293800

Mental Health Crisis?

Crisis support

If you are experiencing a mental health crisis and need help, call NHS 111 and select option 2. Specially-trained mental health staff will speak to you and discuss your mental health care needs – instead of having to go to accident and emergency departments in local acute hospitals.

Need Immediate Help?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

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